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Repairs

CVI Medical repairs everything we sell! From tightening breaks on your rollator to servicing a complex power wheelchair, our staff is available to help keep you moving. Our technicians are available for quick in-store tune-ups, service calls in your home, or in-store appointments. 

Please call ahead to ensure a technician is available to help you.

Trouble Shooting and Safety Tips:

Power Wheelchairs or Scooters

Your Power Chair or Scooter Will Not Run
1. Is the device beeping or flashing? Will it roll when pushed?
If yes, check the freewheeling lever(s) in the back to make sure your device is in drive. Turn off your device and back on.
2. Is the power turned on?
If not, turn on the power and try again.
3. Is your device plugged into the charger?
If yes, unplug your charger from the device and wall, turn your device off then back on.

Correct Battery Charging
1. If you use your power device heavily, charge it every night while you sleep, about 8 hours.
2. If you use your device occasionally, charge it for at least 2-3 times per week.
3. Never allow your batteries to completely lose its charge.
4. ONLY use the charger made for your device.
5. For extended disuse, charge your batteries up fully then disconnect them from the device. Try to keep a charge on the batteries as much as possible.

Safety Instructions
1. Ensure your power device is turned off before getting in or out of the equipment.
2. Do not wear long or baggy clothing that could be caught in the wheels of the device.
3. Maintain a safe speed for your surroundings.
4. Be aware of your surroundings. Individuals in cars will not be able to see you as easily. Weather can also be troublesome. Make sure to protect your equipment, particularly the console, if you get caught in a storm.
5. Refer to your owners manual for more instructions.

Lift Chairs

Trouble Shooting:

3 Position Lift Chairs
1. Is the green light on your hand control off? You likely have a bad hand control.
2. Is the green light on your hand control on but nothing is moving? The motor is likely going out.

Safety Instructions:
1. Do not leave in the lifted position if there are small children or animals around.
2. Be aware of your backup battery. Does your lift chair come with a backup battery or do you need to install one?